Digital & AI

Practical techniques · Tool applications · Pitfall guides · Case studies · Data analysis · Improvement methods · Audit readiness

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📄 11 articles in total 📅 Continuously updated 🔥 Pinned first, then sorted by rating, views and publish date
Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

What's the Difference Between a Process Owner and a Department Manager? — Who Should Be Responsible for the Cycle Time of a Process, and Three Common Mistakes in Appointments

A manufacturing company with 3,000 employees appointed nine process owners in early 2025: from order to delivery, from p…

Process & Operations Digitalization · Process Digitalization · End-to-end process redesign

Why Do End-to-End Process Reengineering Projects Fail? —— Three Structural Reasons and Four Pre-Project Thresholds

A manufacturing company's quote to cash cycle is 42 days, compared to the industry benchmark of 18 days. To address this…

Process & Operations Digitalization · Process Digitalization · RPA & automation selection boundaries

Three Types of Nodes That Should Be Automated with RPA, and Four Types That Absolutely Should Not —— Selection Table Based on Rule Density and Exception Rate

A shared service center of a fast moving consumer goods company implemented 34 RPA robots in its first year, but stopped…

Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

Standardize Processes Before Implementing a System —— The Three Costs of Skipping and Four Criteria for Evaluation

An equipment manufacturing company plans to implement MES and SRM in 2025, with a budget of 8 million yuan. In the first…

Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

Why Do Approval Flows Keep Getting Longer? —— A Three-Step Method for Judging and Reducing Process Nodes

A company engaged in industrial product distribution had 7 approval nodes in its procurement payment process in 2023, wh…

Process & Operations Digitalization · AI-Enabled Operations · Document & knowledge automation

Large Model Processing of Contracts and Orders: Replacing Three Steps and Not Touching Two — A Practical Three-Stage Assembly Line

Large models can read your contracts, extract key elements, and highlight contradictions. However, they cannot decide on…

Process & Operations Digitalization · AI-Enabled Operations · Smart scheduling & dispatch

The Real Boundaries of Intelligent Scheduling —— Incomplete Constraints, No Matter How Powerful the Algorithm

Scheduling software sells algorithms, but what holds you back are the constraints. Almost all intelligent scheduling pro…

Process & Operations Digitalization · Operations Digitalization · Order-to-delivery end-to-end

Seven Breakpoints from Order to Delivery —— Slow Delivery Isn't Due to Slow Production, 80% of Delays Occur During Department Handovers

First, let's state a counterintuitive conclusion: the majority of delivery delays in most companies are not due to slow …

Process & Operations Digitalization · AI-Enabled Operations · Demand forecast & inventory optimization

What Categories Are Worth Doing AI Demand Forecasting For? — Six Data Readiness Criteria and Three Situations to Avoid

AI demand forecasting is not a technical issue of "whether it can be done," but an economic issue of "whether it is wort…

Process & Operations Digitalization · Operations Digitalization · Planning & scheduling digitalization

Why Are We Still Relying on Excel After Replacing Three Scheduling Systems? — Three Structural Prerequisites for Digital Planning

After replacing three scheduling systems, the planner’s desk is still running Excel. This is not because the software wa…

Process & Operations Digitalization · Process Digitalization · Process mining & as-is discovery

How Far Off Are Process Diagrams from Actual Processes? —— A Five-Step Method to Reveal the Truth Using Process Mining from System Logs

Conclusion first: The difference between the process diagrams most companies draw and the actual processes running in th…