For CQO, quality managers, value-stream owners, and internal process auditors.
Pairs with article id=143 and VDA 6.3 deck (id=3); suitable for 3–4 h training or quality month sessions.
Agenda: metric layering case → define five KPIs on one value stream → process audit walk-through → fill process registry.
When KPIs red for three days, run the tightened audit flow from the deck.
Process KPIs must not live only in quality; good Cpk alone does not skip field verification.
Process audits need improvement owners and data — not score-only walks.
Clarify boundaries vs product/system audits with a pre-class matrix.