For quality directors, aftermarket, regulatory affairs, PR, and supply chain.
Pairs with article id=141; combine with 8D deck (id=12) for "field event to recall decision" tabletop exercises.
3 h tabletop: random serial trace-back → hazard go/no-go → draft first customer notice → media Q&A role-play.
Run at least one cross-functional drill yearly; update RACI and templates.
Never "handle internally" without customer notification; verbal swap deals are not recalls.
Do not speculate on root cause externally while investigation is open; track reverse logistics and completion rates.
Designate one spokesperson — no ad hoc interviews.