For team leaders, production/quality managers, HR, and CQO.
Pairs with article id=139; use in team-leader boot camps or quality culture days.
2.5 h: role-play "team leader receives Andon" → SARA dialogue → one-page accountability boundaries → near-miss incentive rules.
Review last three customer issues: did anyone know internally earlier?
Psychological safety is not immunity for negligence; honest errors reported proactively must not be heavily penalized.
Zero NCR with customer explosions signals cultural distortion.
Do not duplicate reporting in MES and a separate heavy form.