For quality managers, HRBP, production/quality supervisors, and trainers.
2–3 h workshop; combine with psychological safety deck (id=45).
Agenda: opening case → incentive vs accountability → four models → accountability boundaries → combined weighting → myths → rollout → scorecard workshop.
Bring sanitized quality scorecards; pilot "reward reporting + leniency for proactive disclosure" within two weeks.
Penalty-only scorecards are not incentive design.
Proactive reporting must be protected or nobody speaks up.
Separate baseline metrics from excellence metrics; match reward size to contribution.