For quality managers, finance BP, production/process leaders, and trainers.
Articles id=200 (main), 64, 27; knowledge code 4.3.1.
Agenda: concept → four categories → data collection → analysis → improvement path and pitfalls → baseline workshop.
Bring sanitized scrap/rework and inspection cost estimates; deliver baseline report and one quick win within two weeks.
Monthly reports without improvement projects waste the exercise.
Do not wait for perfect data to start; watch over-appraisal vs under-prevention.
Include external failure and reputation cost even if estimated.