The template helps break down strategic goals into measurable indicators, and distinguishes dimensions such as financial, customer, process, and learning and growth (select based on the file structure within the package).
Suitable for aligning quality department materials with management meetings.
Indicators must specify definitions, formulas, data sources, frequency, and responsible persons; target values should be set based on historical baselines and improvement project resources.
Quality KPIs should be linked with cost and delivery indicators to avoid local optimization.
Avoid having too many indicators, which can lead to statistical costs exceeding benefits; unclear definitions can result in 'good-looking data that does not drive behavior'.
Pay attention to personal data compliance and performance communication records.