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📄 6 articles in total 📅 Continuously updated 🔥 Pinned first, then sorted by rating, views and publish date
Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

What's the Difference Between a Process Owner and a Department Manager? — Who Should Be Responsible for the Cycle Time of a Process, and Three Common Mistakes in Appointments

A manufacturing company with 3,000 employees appointed nine process owners in early 2025: from order to delivery, from p…

Process & Operations Digitalization · Process Digitalization · End-to-end process redesign

Why Do End-to-End Process Reengineering Projects Fail? —— Three Structural Reasons and Four Pre-Project Thresholds

A manufacturing company's quote to cash cycle is 42 days, compared to the industry benchmark of 18 days. To address this…

Process & Operations Digitalization · Process Digitalization · RPA & automation selection boundaries

Three Types of Nodes That Should Be Automated with RPA, and Four Types That Absolutely Should Not —— Selection Table Based on Rule Density and Exception Rate

A shared service center of a fast moving consumer goods company implemented 34 RPA robots in its first year, but stopped…

Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

Standardize Processes Before Implementing a System —— The Three Costs of Skipping and Four Criteria for Evaluation

An equipment manufacturing company plans to implement MES and SRM in 2025, with a budget of 8 million yuan. In the first…

Process & Operations Digitalization · Process Digitalization · BPM & workflow orchestration

Why Do Approval Flows Keep Getting Longer? —— A Three-Step Method for Judging and Reducing Process Nodes

A company engaged in industrial product distribution had 7 approval nodes in its procurement payment process in 2023, wh…

Process & Operations Digitalization · Process Digitalization · Process mining & as-is discovery

How Far Off Are Process Diagrams from Actual Processes? —— A Five-Step Method to Reveal the Truth Using Process Mining from System Logs

Conclusion first: The difference between the process diagrams most companies draw and the actual processes running in th…