This template breaks down 'quality culture' into a five-dimensional dashboard that is suitable for establishing a baseline and re-measurement comparisons in pilot factories/departments.
Worksheets: 00-Usage Instructions · 01-Scoring Criteria · 02-Scoring Sheet (20 questions) · 03-Summary Dashboard ( Adjustable weights + Radar + Improvement actions ) · 04-Indicator Dictionary (Objective indicators).
Positioned as a diagnostic tool, it is recommended to fill out anonymously in the early stages and not to directly link it to individual performance.
Accompanied by the QTank article id=209 'Measuring Quality Culture — How to Use Data to Gauge an Organization’s Quality Atmosphere'.
① Clearly define the assessment object and rounds (baseline/re-measurement); ② Stratified sampling (frontline workers/team leaders/engineers/managers); ③ Score according to 1～5 anchor points and write evidence notes; ④ Adjust weights and identify radar weaknesses in the summary dashboard; ⑤ Register at least 3～5 improvement actions, and re-measure after 3～6 months.
It is recommended to use in combination with structured interviews, incident reporting rates/reoccurrence rates, etc., to avoid relying solely on questionnaires.
Do not use cultural scores as a tool for performance ranking — this can induce social desirability bias.
Do not focus only on the total score, ignoring the dimensional structure and trends.
Do not measure without improving: each measurement should result in actionable items.