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Document Description : This procedure corresponds to clause 9.1.2 "Customer Satisfaction" of the ISO 9001:2015 standard …
The quality manager of a plastic injection molding factory has been plagued by shrinkage defects in a particular casing …
A quality engineer at an automotive parts company was stunned by a phone call on Monday morning: a customer had conducte…
One, Key Points of the Original Clauses The first three chapters of ISO 9001:2015 are often misinterpreted as a "preambl…
At the site of a supervision audit for an automotive parts company certified to IATF 16949, the auditor flipped through …
1. Introduction: Why a "Perfect" Standard Work is Not Followed Many companies have faced the same dilemma when implement…
1. Purpose To standardize the identification, marking, isolation, review, disposition, and record management of nonconfo…
One: 16 Trials Done, but the Conclusion is "Wasted Effort" Engineer Xiao Lin at an electronics factory was assigned a we…
1. After Eight Meetings, the Team List for D2 Still Isn't Complete Old Wu, the Quality Manager of an automotive parts co…
1. Key Points of the Clause Text The ISO 9001:2015 standard consists of ten chapters. The first four chapters serve as t…
An annual audit of a wire harness supplier by an automotive electronics company identified 46 nonconformities, three of …
A certain electronics manufacturing company has been implementing Six Sigma for four years, with over fifty Black Belts …